General Terms of Providing Custom Writing Services

These terms & conditions (the “T&C” or “Terms”) govern your access and use of our Website and services at WeWriteOnline.com (the “Website”). Please read them carefully.

This Terms and any claim, controversy, or dispute relating to or arising hereunder shall be governed by and construed and interpreted in accordance with the law of Cyprus.
The Website is owned and operated by Writology Limited (Cyprus Reg. No. HE 360665), 1-3 Boumpoulinas Street, Bouboulina Building, Office 42, P.C. 1060, Nicosia, Cyprus.

WeWriteOnline.com provides custom writing services to the clients worldwide, irrespective of order instructions and deadline. Every customer may choose a specific type of product in the “Order Now” form:

Custom Writing

  • Essays
  • Research papers
  • Research proposals
  • Coursework
  • Dissertations
  • Etc.

Rewriting

  • Editing
  • Rewriting
  • Proofreading
  • Revision
  • Formatting

Level of Writing

Every client decides on the level of writing, depending on the institutional affiliation:

  • High school
  • College
  • University
  • Master’s
  • PhD.

A client may ask to replace the order type on his/her request and our Financial Department will recalculate an order price.

Price Quote

Prior to placing an order, every client may request a price quote from our Customer Support Team. Depending on the customer’s specifications, our agents will identify an order price and will assist in placing an order (if requested).

Importance of Communication

A client is suggested to communicate with members of our team through the following means of communication:

  1. Live chat option.
  2. Email.
  3. Phone calls.
  4. Messaging system.

It is highly important to provide all clarifications on time, reply to the Writer’s messages/emails from Support Team to make sure that the final product is up to the required standards and expectations. A client should provide all order materials while placing the order (no later than 10-15% of the deadline passed).

Work Process Overview

By purchasing orders on our website, a client agrees to receive the order within such work process:

  1. Customer places the order, indicates all instructions and specifications, and pays for it. A client may request a “preferred writer” to complete his/her order.
  2. Writer starts working on the order.
  3. Customer may request process updates and communicate with the writer regarding order instructions and possible adjustments. A client may be asked to place an additional order, if our Writing Department identifies a mismatch in the order price (wrong level of order, number of pages, etc.).
  4. The order is checked for plagiarism, edited, and sent to the customer.
  5. Customer may request a plagiarism report from our Customer Support Team. We guarantee plagiarism-free papers on any topic.

Order Urgency

A client may choose the most appropriate order urgency, starting from 3 hours up to 2 months. For more details, please refer to the “Order now” page. If the client expects early delivery (decides to change order urgency), an order price will be recalculated and compensation order should be placed. WeWriteOnline.com delivers all papers on time and within the indicated time frame.

Submitting a Refund Application

A refund can be applied by a customer within 14 days after the expiration of the deadline. There are no timeframes when the customer asks for a refund due to the plagiarism issues. But in such case, the customer should provide us with a valid plagiarism report which proves the fault of the writer.

*Such websites as Turnitin, WriteCheck, and  iThenticate are considered as reliable plagiarism detection search programs. Table of contents, direct quotes, references, and some parts of assignments (such as questions) that are properly formatted cannot be regarded as plagiarism. Pay attention that SafeAssign.com is not a reliable source as direct quotes and references are highlighted as plagiarism in its reports. Handwritten comments cannot be considered as a proof.

  1. WeWriteOnline.com does not bear any responsibility for plagiarism found in continuation orders. We analyze for authenticity only parts of the paper written by our writers.
  2. If the customer is dissatisfied with the paper, our professional Refund Department will check the issue and provide a report on the case. WeWriteOnline.com will provide the customer with a partial or a full refund if his/her claims are justified. The customer will be informed about the decision within 3-4 labor days.

Revisions

  1. A free revision can be provided to the customer within 2 days (48 hours) after the order is completed. After that period, the customer should place a compensation order if he wants to get the revised paper. If the writer agrees to make a revision for free, the customer cannot be provided with further refunds.
  2. In case of long papers (20+ pages), a free revision can be requested within 30 days after the deadline expiration.
  3. If customers change their initial instructions, they cannot apply for free revisions. In case the customer adds some essential materials that should be used after the order is ready or in the process of writing, he/she should make an additional order to provide compensation to the writer.
  4. In case the customer wants to get a free revision, he/she has to provide a new deadline as well as give all needed revision comments. Sometimes, it may take 24 hours to provide you with a revised version due to the complexity of order requirements or inability to make a reassignment. However, WeWriteOnline.com will put forth an effort to provide the revised order within the set time frame.
  5. Customers should always check their personal accounts and emails as the administration as the writer may send some messages. Unfortunately, there are a lot of instances when customers did not attach vital order materials while placing it. Customers are responsible for providing all important details and attachments while making the order or if the writer needs some clarification.
  6. A customer has a possibility of choosing an “Extended Revision” additional service during the order placement, for only 15% of the order price. It provides a free revision timeframe extension up to 14 days. Nonetheless, requesting a revision should comply with initial requirements. Kindly note whether a client does not claim a revision, additional fee for “Extended Revision” is not refunded. Alternatively, 4 days Extended revision VIP service can be chosen when placing the order.

A Full Refund

  1. A 100% refund is guaranteed in case the customer made an identical or duplicate order mistakenly or was double charged. In such a situation, the customer should immediately get in touch with our Customer Support representatives and ask them to cancel order.
  2. A full refund is given to the customer if we failed to assign a writer.
  3. When customers get a 100% refund, they cannot use any materials obtained with the help of our custom writing service.
  4. The company can not promise any grades since every university can evaluate the content of papers differently. However, a professor’s feedback is to be considered by the Refund Department when reviewing the complaint. If writer overlooked the instructions provided by a customer, a partial/full refund will be provided.
  5. While applying for a refund, please keep in mind, that we can not revise and refund the order at the same time. The whole order is to be analyzed for the compliance with the provided instructions.
  6. A full refund is not applicable to cases when Customer did not verify the order on time (the countdown starts from the moment the order gets paid). In cases with late verification, the Writer should either receive the initial deadline or compensation for early delivery.

A Partial Refund

  1. A customer can ask for a partial refund in case he/she specified wrong page numbers when making an order. WeWriteOnline.com will refund the sum of unnecessary pages.
  2. In case the customer chose incorrect level of writing (for example, High School or College instead of University or Master’s), an amount of refund percentage can be decreased by our Refund Department.
  3. In case the customer gave contradicting comments or instructions (for example, customer’s attached materials contradict to their messages or order description), we will recalculate the refund percentage.
  4. If order is cancelled with assigned writer:
Refund percentage Passed deadline
100% 10-19% of the deadline
90% 20-29% of the deadline
80% 30-39% of the deadline
70% 40-49% of the deadline
60% 50-59% of the deadline
50% 60%+ of the deadline

*A customer cannot revoke an order if the writer was assigned to the order and 30% of the initial deadline passed. Moreover, the order cannot be cancelled if a complete paper has been already uploaded by the writer.

All tips are non-refundable. The payment for custom writing/ editing/ proofreading/ rewriting/ formatting may be refunded only. Tips cannot substitute an additional or compensation order.

Late Verification

  1. In case of late verification of the order (if the customer did not answer the questions of our Financial Department when they needed some additional info to verify customer’s identity to avoid cases of online fraud), the deadline begins from the moment the clarifications are received. The customer should extend the deadline due to late verification or make an additional payment to compensate writer’s work on a hot offer.

Word Count Issues

  1. WeWriteOnline.com follows a 300 words per page rule. We do not count pages visually. However, in case of technical orders, the word count rule may not be applied. Our Writing Department will generate the price for the order based on the complexity of the instructions.
  2. PowerPoint Presentations. We do not provide Speaker notes for free; it is a paid service. Therefore, customers should choose this option while placing an order. Each slide will have 100-150 words of speaker notes.
  3. A number of pages for online tests is calculated in accordance with the number of questions (we offer 5 questions per 1 page). We use the same rule when it comes to “multiple choice” questions. For instance, if the customer has a 15 question test, he/she will need to order 3 pages.

Delivery/Deadline

  1. The customer should compensate early delivery. If the customer wants to get his/her paper before the initial deadline, he will have to make a compensation order. If the writer delivers the paper earlier per customer’s request without any additional payment, the customer cannot apply for a refund in the future.
  2. In case the deadline was extended without customer’s approval, he/she can get at least a partial refund. The refund percentage will be calculated in accordance with the pricing page on our website.

Order Type

  1. Customers should choose the right type of the order when using our custom writing services (e.g. a customer chose an “Online Test” instead of “Research Paper”). We cannot give a refund without receiving a corresponding payment for the services requested.
  2. When customer places a “Rewriting” order, the writer will paraphrase/reword the client’s text. In case customer wants to add some new paper sections and change sources, or asks for some additional research, he/she should place a compensation order.
  3. WeWriteOnline.com encourages every client to always check a personal account and email for any possible messages from our Customer Support Team. We always appreciate timely communication from client’s side, especially when the customer needs to approve the topic.

Stored Credentials

How long will card details be stored?

  1. We never store your credit/debit card information or any other payment-related information on our site. The only personal data stored by our site is your name and surname chosen when making your first order with us.
  2. We work with credit card payment processors who are certified under the Payment Card Industry Data Security Standard (PCI DSS).
  3. The transactions are processed by the third-party, legally authorized entities such as Avangate/2Checkout, SafeCharge.
  4. Additional information in regards to stored credentials use can be found in T&C of the payment processor you choose when check out.

VIP Account

A free draft option in a “VIP Account” is not applicable to the following order types: formatting, proofreading, editing, revision, rewriting, online test, multiple choice questions, PDF/PPT poster, PowerPoint Presentation, and excel exercises. In addition, free draft cannot be provided in orders with 3-8 hour urgency due to a limited time frame provided to complete the assignment.